Return Policy
The following are the conditions for product returns:
- Customers can return the grocery products within the same day from the purchase date; only if the defective product is delivered. We highly recommend checking before acknowledging the delivery from the delivery person.
- Any type of perishable items such as fish, meat, vegetable, egg, any type of dairy items, liquid milk, curd, sweets, cheese, ice cream, any type of loose grains (rice, lentil, dal, flour, sugar, chola) ARE NOT RETURNABLE AFTER DELIVERY. Once the customer received considered it sold in acceptable condition.
- We encourage our customers to cross-check each and every item while the delivery man is present at your premises. Any claim regarding replacement or Return or Refund issue should be final before our delivery man during delivery time. After leaving your premises, Fresh harvest Bangladesh Online authority will not be liable for any future claim.
- After customer consent or signature at the delivery slip; Fresh harvest Bangladesh Online has the right to cancel any refund or return request.
- Customers can return the products (other than the perishable items) to the nearest Fresh harvest Bangladesh Outlet (You can get a convenient location guide via our helpline or google map location) within the same day of receiving the product.
- No exchange will be allowed if any package or product is unsealed, partially broken, torn, in an inadequate condition or if any other damage is noticed.
- If a product is found broken, unwrapped or used; then the customer must inform the Customer Service immediately after receiving it.
- Any returnable or exchangeable product must be unused, unwashed and without any flaws.
- The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of Fresh harvest Bangladesh Online packaging, it must be returned in the same condition with the return shipping label attached.
- We encourage our customers to cross-check each and every item while the delivery man is present at your premises if the customer is not receiving the products then the responsible person who is receiving the product is responsible to give a signature on the delivery slip.
- If the ordered product quantity is mismatched/excess / less / items not exactly ordered, we request you to notify us within 24 hours from the receiving time.
- The customer must contact the Customer Service Hotline at 09613828194 between 9 am to 10 pm daily for any kind of return/exchange if required.
- Fresh harvest Bangladesh Online reserves all the rights to decide on any return or refund for any kind of request.
Refund Policy
If you have made an online pre-payment/card payment against your order, and there are product/s which is/are not available in stock, we will offer you product replacement options with the same price range or increased price (if any). The additional amount can be paid in paid during delivery. You can also have the option to take a refund through your card or Bkash or an adjustment voucher which can be used in future orders at Fresh harvest Bangladesh. online platform). If for any reason, you decline to take product replacements, then the items will be dropped from the list, otherwise, the order will be canceled in full and we will start the refund process.
Please make sure to make your refund request by calling our Customer Service mobile Customer Service Hotline 09613828194 between 9 am to 10 pm daily. You may need to send an email request to [email protected] for a refund. Fresh harvest Bangladesh Online will retain full rights over the refund payment policy.
The refund process will usually take approximately up to 15 working days from the date of refund request in writing to complete the refund via Card. If there is any dispute / inappropriate amount of claim, it may take more days to settle the refund.
The refund via mobile banking may take up to 3-5 working days from the date of the refund request is made.
No cash refund is allowed for a refund if the payment is made by any pre-paid card/debit card/credit card or any digital payment gateway.
